Effective Date: October 10, 2026 • Official Policy for Customers, Restaurants & Riders
Transparency and data security for our entire food delivery platform.
Welcome to Baedal (“we,” “our,” “us,” or the “Platform”). Baedal provides a food delivery platform that connects customers with restaurants and delivery partners.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, and related services.
This policy applies to:
By using our services, you acknowledge that you have read this Privacy Policy.
Depending on your role and how you use Baedal, we may collect the following information.
With your permission, we may collect your device's location to support location-based services, such as:
If background location is used by the delivery partner application, it may be collected during an active delivery when necessary to support delivery tracking, even when the app is not in the foreground, subject to the permissions and disclosures provided by the app.
You can manage location permissions through your device settings. Disabling location access may affect certain features.
We may collect:
Payment card details or other sensitive payment information may be processed by authorized payment providers. We do not claim to store full payment credentials unless our payment system actually does so.
Restaurant partners may provide:
Delivery partners may provide:
We may collect technical information such as device type, operating system, app version, IP address, diagnostic logs, and crash reports to maintain and improve our services.
We may process messages, support requests, feedback, and notification preferences. If you enable notifications, we may send order confirmations, delivery updates, account alerts, and other service-related communications.
We use personal information to:
We will not use personal information for purposes incompatible with this policy without providing any additional notice or obtaining consent where required by law.
We may share relevant information with the following parties when necessary to provide our services.
Restaurants receive the order details and customer information necessary to prepare and fulfill orders.
Delivery partners may receive the customer's delivery address, contact details, order information, and other details needed to complete assigned deliveries.
We may share relevant order status and delivery information among the parties involved in an order to coordinate preparation, pickup, and delivery.
Payment service providers may process payment transactions, refunds, and related information in accordance with their own privacy policies.
We may use authorized providers for hosting, databases, analytics, crash reporting, maps, notifications, customer support, and security. These providers may process information on our behalf as necessary to deliver their services.
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect users, investigate suspected fraud, or safeguard our rights and the security of our platform.
If Baedal undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred subject to applicable privacy requirements.
We do not sell personal information to third parties as a standalone data-selling business. Any advertising or analytics practices, if implemented, will be subject to applicable law and relevant disclosures.
Location access is used only for features that require location information.
Location availability and tracking accuracy may depend on device settings, GPS signals, network connectivity, and permission status.
Users should review the location permission controls available on their devices.
We retain personal information for as long as reasonably necessary to:
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to legal retention obligations and legitimate operational needs.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.
However, no online service or electronic storage system can be guaranteed to be completely secure. Users should protect their login credentials and notify us if they suspect unauthorized access to their accounts.
Subject to applicable law, you may be able to:
To exercise these rights, contact us at info@baedalfooddelivery.com.
Some information may need to be retained where required by law or necessary to resolve outstanding transactions, disputes, or security issues.
You may request deletion of your Baedal account and associated personal information through any account-deletion option provided in the app or by contacting info@baedalfooddelivery.com.
We may ask you to verify your identity before processing a request. After verification, we will process eligible deletion requests within the period required by applicable law.
Certain records, such as transaction or accounting information, may be retained when legally required. Where appropriate, retained data will be restricted to the purpose for which it must be kept.
Baedal is not intended for children who are not legally permitted to use the service independently under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.
Our platform may use or link to third-party services, including maps, payment gateways, hosting providers, and notification services.
Those services may have their own privacy policies and data practices. We encourage users to review the applicable policies of third-party providers.
Depending on the hosting infrastructure and service providers used, information may be processed or stored in locations outside your state or country. Where applicable, we take steps intended to ensure that such processing complies with relevant data protection requirements.
We may update this Privacy Policy when our services, technologies, or legal requirements change.
We will publish the updated policy on our website and revise the effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
If you have questions, requests, or concerns regarding this Privacy Policy or how Baedal handles personal information, contact us:
We will review privacy-related requests and respond in accordance with applicable requirements.
This Privacy Policy should be read together with any additional notices or consent screens presented in the Baedal website and applications.